Returns and Exchanges
Postage + freight windows
At Ricepaper The Label, we want our garments to be with you for a lifetime to come, so making sure it fits is extremely important.
- If an order is placed before 12pm AEST weekdays, we will get the parcel out to you on the same day.
- Orders placed after 12pm AEST will get dispatched the next business day
- Orders placed over the weekend will get dispatched on the following Monday
Delivery Times: We dispatch from Australia, Please note this is a guideline for delivery windows.
Metro: 1-3 Business days
International : 14 days
Orders over $150 will include Free Express Shipping
Orders under $150 will be sent Standard Shipping
Ricepaper online is happy to exchange or return items on full priced items. Please see below for our guidelines:
Exchanges : Exchanges will be conducted at no extra cost to the customer
These items must be unworn, unwashed, unused and in original condition with all labels and swing tags still attached. Please note exchanges are subject to item availability. If your item is unavailable we will offer an online credit or credit to spend in our store.
Returns + Refunds
If your garment arrives and it is not quite right, we do except returns on items that are not, unworn, damaged or washed.
All tags must be in place. Please ensure to try on your garment in an environment where no damage is going to occur, with no make up on etc.
The garment must be returned within a 48 hour window of receiving it, with tracking sent directly to us, if you would like to arrange a return please contact us at firstname.lastname@example.org. Once received we will throughly check the item to ensure it is in perfect condition before issuing the refund. We will refund within 24 hours of receiving the item.
Postage is included in our final price, if the item you have bought is not what you are after and you need to return it for a refund, you will be refunded minus the cost of postage.
Customers will be expected to pay the return postage fee.
We do not accept returns and refunds on sale items.
Items cannot be exchanged after an event such as a market, sale or launch.
To organise an exchange or return you can contact us via email at email@example.com